Policies

Updated March 5th, 2021

Effective immediately:

Residents of New Hampshire, Vermont, Massachusetts, Connecticut and Rhode Island are exempt from any testing or quarantine restrictions and may travel to Maine unrestricted. The new plan also exempts those who have either recently had COVID-19 or been fully vaccinated against COVID-19, regardless of their state of origin, from the test or quarantine requirement.

Beginning May 1st, 2021:

Maine’s COVID-19 travel policy requirements shifts from an “all states included, unless exempt” model to an “all states exempt, unless included” model. This means that travelers from all states are automatically exempt unless otherwise determined by the Maine CDC. Under this new model, the Maine CDC will be charged with identifying states that have a high prevalence of highly contagious COVID-19 variants. If one or more states see a spike in variant cases, Maine will apply its test or quarantine requirement to travelers to and from that state. This more targeted approach will remain in effect through the summer.

Like all lodging in Maine we are participating in the new Moving Maine Forward program. After your reservation you will receive a form that will ask you to read and understand the Keep Maine Healthy Guidelines and select which criteria best meets your situation. This form needs to be completed only by residents of non-exempt states. You will be requested to submit the form digitally prior to check-in. Click here for form.

TESTING PROTOCOLS
COVID-19 testing applies only to the adults in the travel party. However, the Maine State CDC recommends that all children older than 12 months receive a COVID- 19 test.

We urge visitors to “Know Before You Go.” Get a COVID-19 test and receive results in your home state before traveling. If you cannot, or choose not to get tested in your own state, you can get tested once you arrive. However, you must quarantine in Maine until you receive your test results. So, check with a Maine testing provider in advance of your visit for availability of tests and turn-around time for results. Testing options nationwide can be found at Get Tested COVID-19.

If you are tested in your home state within 72 hours of your arrival and have not received a result before your departure from home, you may come to Maine and quarantine until your result is received.

QUARANTINE PROTOCOLS
During quarantine, visitors may not interact with others outside their travel party or go into public spaces like shops and restaurants. They may go outside for recreation in uncrowded areas provided they abide by physical distancing guidelines and avoid contact with other people.

For example, if you can do the following a safe distance away from other people, you may:

  • go for walks and hikes in uncrowded areas
  • canoe and kayak
  • bike on uncrowded trails
  • swim in lakes, ponds and rivers
  • take a scenic drive
  • relax and take in the views
  • get takeout and delivered meals

OUR GUEST COMMITMENT
We understand there is a necessity to guests who are still coming to the area for reasons of business or to check on the welfare of family members, and therefore continue to welcome you as our guest.  Many reservations have been delayed as a result of COVID-19, and we are working with each to change dates or supply gift cards in the deposit amounts.  Your safety is important and we continue to be as diligent as ever in our cleaning and sanitizing processes; More to come on this below.

OUR FAMILY
Our staff have always been the heartbeat of our business and are valued so much. Each and every one of them come first, and therefore as a business we have made the decision to monitor this global situation daily. We have and continue to understand and support staff decisions to self-quarantine due to reasons of comfort or family concerns, while fully understanding many staff who continue to want and need to work to provide for themselves and their family. These are very real conversations that we are having, and as a result we as a company have made the decision to support all staff.

OUR CONTINUED EFFORTS
In an effort to provide as much peace of mind as you plan or prepare for your upcoming trip to beautiful Camden, Maine, we want you to be aware of additional precautionary steps the Bay View Collection staff are taking to help minimize the spread or transmission of bacteria or viruses at our hotel properties:

  1. All staff who are sick or feeling as if they are getting sick are instructed to stay home and not come into work. Some of our positions are able to work remotely.
  2. Front desk and housekeeping staff are regularly applying hospital grade disinfectant cleaners to all touch surfaces throughout our common areas and public restrooms every 2-3 hours.
  3. Hand sanitizer is available for guests at the front desk and antibacterial soap is used in our public restrooms.
  4. Daily housekeeping service for stay-over rooms has been temporarily postponed to protect both our staff and our guests from unnecessary exposure. Guests in need of fresh towels, toiletries, paper goods, etc. can request them as needed for daily delivery to their room.
  5. Upon departure, guest rooms will be left vacant for at least 90-minutes before any staff member is allowed to enter. Additional hospital-grade, deep-cleaning measures have been implemented to include electrostatic sanitizing foggers, and ozone units to help sanitize and disinfect any surface and airborne bacteria or viruses as much as possible.
  6. As clean and welcoming as our guest rooms already are, Housekeepers are taking extra steps to disinfect touch surfaces throughout the room to include the TV remotes, door and drawer handles, light switches, telephones, bathroom fixtures, furniture armrests, and alarm clock using hospital grade germicidal spray.
  7. Laundry wash cycles and temperatures have been calibrated to thoroughly sanitize linens and terry products even more than we usually do.
  8. All staff have been instructed to wash hands much more frequently than industry standard and use hand sanitizer as often as needed.
  9. Maintenance staff are cleaning and disinfecting all HVAC filters on a much more frequent basis.
  10. Our daily buffet breakfast service has been stopped, and instead, we will be individually plating breakfast dishes for guests to grab-and-go back to their rooms or enjoy in our dining room. Guests will be required to fill out a breakfast service card in their rooms upon arrival to indicate if they would like breakfast and at what time. This will allow their ready plated breakfast to be fresh and warm upon their pickup. This new procedure will allow us to have much more control over food safety and sanitation and still provide a nice breakfast experience for guests to enjoy either back in their room or in our dining room.

CANCELLATION POLICY
Given the unique circumstances surrounding the Coronavirus Pandemic we are making the following adjustments to our individual booking policies to give guests extra peace of mind:

  • Individual Reservations. For a limited time, any new individual reservations booked directly through our property will enjoy our new no-hassle, penalty-free cancellation guarantee. Cancel anytime up to 48-hours prior to your arrival and receive a full deposit refund, no questions asked. Cancellations made with less than 48-hours prior to arrival, and no-shows will be charged 100% of your stay.

Contact our reservations team and they’ll do everything they can to assist. Whether you are traveling now or in the future, we are ready to welcome you with the hospitality you have come to know and expect. Lastly, all of us here at Bay View Collection wish you health and happiness. We understand that travel is a very important part of everyone’s wellness and revitalization. We continue to hope for the best, and for the world to once again be comforted in good health. We look forward to that day and stand here ready to welcome you with warm smiles and hospitality.

  1. Guaranteed Lowest Rate. Always find the lowest rates on our website with our 10% OFF Prepaid Rate. If you happen to find a lower rate anywhere else, we’ll match it, guaranteed;
  2. 3PM guaranteed check-in time (4PM check-in when booking with a 3rd party travel agent such as Booking.com or Expedia.com);
  3. More flexible and lenient cancellation and refund policy;
  4. No Hidden Fees. No sneaky booking or resort fees added at the last minute.
  5. Complimentary Parking. Book direct and receive complimentary overnight parking. Normally a $15 fee per night when booking through an online travel agent such as Expedia.com or Booking.com.
  6. Complete Confidence. We guarantee that the specific room you book with us is the room you get! When you book with a 3rd party travel agent, we can’t always guarantee that the information you received during the booking process is up-to-date and accurate. When you book with us, you can choose the exact room you want as long as it is available. Our reservations agent will always recommend the best available room.
  7. Always Here For You. Booking is quick and easy on our site or by phone. If you need help or have a questions, we are a phone call away 24/7.
  8. Repeat/loyalty stay savings on return visits.

Check-in time is anytime after 3pm and check-out time is by 11am. If your room is vacant and clean prior to 3pm, we’d be happy to check you in early.

ALL RESERVATIONS
All reservations must be guaranteed with a VISA, MasterCard, American Express, or Discover Card. A deposit equal to 50% of your stay is due at the time of booking. The remaining balance of your stay plus any additional charges accrued during your stay will be due at check-out. A valid picture ID and Credit Card will be required at check-in.

NO HASSLE, PENALTY FREE, 48-HOUR CANCELLATION GUARANTEE
Given the unique circumstances surrounding the Coronavirus Pandemic we are making the following adjustments to our individual booking policies to give guests extra peace of mind and flexibility when booking:

  • Individual Reservations. For a limited time, any new individual reservations booked directly through our property will enjoy our new no-hassle, penalty-free cancellation guarantee. Cancel anytime up to 48-hours prior to your arrival and receive a full deposit refund, no questions asked. Cancellations made with less than 48-hours prior to arrival, and no-shows will be charged 100% of your stay.

For guests who book directly with our property (online or by phone), we offer FREE overnight parking. For guests booking through a third party travel agent, such as Booking.com or Expedia.com, we charge a $15 fee per night per vehicle. Parking is in a private gated lot located one block from our back entrance. Upon arrival, please use our Mechanic Street rear entrance and driveway for temporary (15-minute) parking to check-in, load and unload your luggage. Upon check-in, our front desk will provide you a gate card to enter our parking lot. Please lock your vehicle at all times as Lord Camden Inn and its agents will not be responsible for loss or damage to cars parked in our designated lot. Understand that local street parking is limited to 2-hours and vehicles will be ticketed if this time limit is exceeded. To avoid ticketing, please park in our lot at all times. Please return the parking lot gate key after entering our lot. The gate key is not needed to exit the parking lot.

There is a $35/pet/night fee for guests traveling with dogs. We allow a maximum of two dogs per room and do not discriminate on size or breed. For more pet policy information, visit Pet Friendly.

Rates are double occupancy. If there are more than 2 guests per room, there is a $50/night additional charge per person for anyone age 16 and up and a $35/night additional charge for kids 15 and under. Toddlers & infants 3 years of age or younger stay free. Most rooms can only accommodate two guests, however, some of our suites can accommodate up to four (4) guests.

Lord Camden Inn is an entirely smoke-free property. For safety and to assure that our property is not exposed to an odor that is unhealthy and objectionable to our guests and staff, and is difficult to remove from the air, carpet, walls, and furniture, we do not permit smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, hookahs, incense, cigars, candle burning, or any other device that emits smoke or vapor. Guests may be asked to leave without reimbursement and assessed a $300 cleaning fee if it has been determined that they have been smoking or vaping in their room or other areas of the Hotel.